Notes

Note 1 - Concessions

Note 1a Reduced installation charge and monthly rental for social pensioners:

In respect of one main basic telephone service for residential purposes for the recipient of an older persons, disability and warveterans grant, as defined in the Social Assistance Act, 2004 (Act 13 of 2004) as well as other pensioners whose total monthly income is not more than the maximum pension of the aforementioned social pensioners: Provided that such a person renders proof to the satisfaction of Telkom SA Limited regarding his/her status as a pensioner and that he/she is the head of the household at the address where the telephone service is to be provided to him/her or that he/she requires the telephone service for his/her own use in an old age home or similar institution.

Social pensioners retain their reduced line rental if they apply for any supplementary services such as TalkPlus, Surfmore, ADSL etc. However, if a social pensioner choose to subscribe to the InfinitCall Plan he/she will forfeit the reduced rental and the service will be converted to a normal full rental residential service.

Note 1b Free rental and installation/indoor transfer:

(i) in respect of two main basic telephone services for residential purposes for retired Postmasters General or
     their widows in different centres.

(ii) in respect of one main basic telephone service for residential purposes for:

• a pensioner of the Department of Posts and Telecommunications who retired before 1 May 1995 and the widow/widower of such a pensioner;
• a pensioner of the SA Post Office Ltd who retired before 1 March 1995 (i.e. the period 1 October 1991 - 28 February 1995) and the widow/widower of such a pensioner;
• a pensioner of Telkom SA Ltd and the widow/widower of such a pensioner;
• the widow/widower of an official who shared in or qualified for the concession of a semi-official telephone service during his/her term of service or who would have qualified for it in terms of current instructions if such concession did not exist during his/her term of service; and
• a retired official of the Department of Posts and Telecommunications who was transferred from the Cable and Wireless Company in 1948 or the Durban Corporation in 1969 who is not a pensioner of the department but who would have qualified for a pension annuity had he been a member of a relevant pension fund administered by the State, and the widow/widower of such a retired official.
• A widow/widower continues to participate in the concession on condition that the telephone service is registered in his/her name.

Any benefit in terms of free rental and installation/indoor transfer shall be valid only with effect from the telephone account following the date on which the beneficiary applied in writing to Telkom SA Ltd: Provided that Telkom SA Ltd may grant a credit on a previous account.

Note 1c Free monthly rental and installation: Indoor extensions

In respect of indoor extensions terminated on the main basic telephone services of retired officials or their widows, subject to the provisions as set out in Note 1 a & b for the relevant main basic telephone services and on the basis as set out below:

• Retired Postmasters General or their widows: An unlimited number of indoor extensions.
• Retired Chief Executive Officers or their widows: A maximum number of two indoor extensions.
• Retired Deputy Postmasters General and Senior General Managers or their widows: One indoor extension.

Note 1d Call charge concessions

Visually disabled telephone customers in possession of a certificate issued by the South African National Council for the Blind which certifies that the holder is a visually disabled person who rents a telephone service from Telkom and cannot be assisted by other members of his/her household to look up telephone numbers: First R39.90 (Incl. VAT) or part thereof that register on the customer's meter per debit period.

Note 1e

Telephone services provided on a temporary basis for use by political parties either for election campaigns and at polling booths for the election of members of parliament, or for campaigns in connection with referendums and at polling stations established for referendums. The minimum monthly rental is equal to the rental for one month applicable to permanent services.

Note 1 f

To Members of Parliament and session officials in Cape Town and vicinity for the duration of the Parliamentary session. Monthly rental is payable on a pro rata basis from the date on which the service starts until the date on which it is terminated.

Note 1 g

Ordinary refers to customers not qualifying for a concession or rebate in terms of Note 1.

Note 1h

Reserved

Note 1i

The installation of the first exchange connection for clinics, hospitals, schools, libraries and local authorities is free of installation charge. For all subsequent services the normal prescribed charges apply. The appropriate rentals are payable at all times.

Note 2 - Calls

Note 2a Reserved

Note 2b Reserved

Note 2c

Should advice of charge be requested for fixed-time calls, the surcharge for advice of charge is payable in addition to the surcharge for fixed-time calls.

Note 2d

The prescribed manually-operated call charge is payable in respect of each individual connection. The call charges are assessed from the exchange where the conference call originates and is payable in addition to the connection charge. Metering of the call should only commence once all the parties have been connected.

Note 3 - Minimum-Rental Area

The minimum-rental area is the built-up area within an exchange area.

Note 3a

The distance for service beyond the minimum-rental area is measured according to the radial distance from the exchange.

Note 3b

Distance for a portion of the line beyond the minimum-rental area, measured along the actual route or nearest road, whichever is the shorter, per kilometre or portion thereof, per pair. The total rental consists of the fixed rental for the portion within the MRA plus the per pair kilometre charge beyond the MRA.

Note 3c

Line rental per kilometre or portion thereof based on the radial distance between the various trunk line exchanges and, where applicable, the radial distance between the trunk line exchanges and the terminal exchanges, per pair.

Note 3d

Line rental, irrespective of the length of the wires, per pair. See chapter 14 of Commercial Policy Reference Document.

Note 3e Reserved

Note 3f Reserved

Note 3g

Between different exchanges or between different exchange areas in grouped telephone exchange systems. Line rental based on the radial distance between the various trunk-line exchanges and, where applicable the radial distance between the trunk-line and the terminal exchanges.

Note 3h

The rental consists of the appropriate fixed rental for the portion of the line within the MRA plus the total per kilometre charge of the line beyond the MRA as per item A1.2.3 f (iv).

Note 4 - Reserved

Note 5 - Reserved

Note 6 - Reserved

Note 7 - Auxillary equiptment

Note 7a

Subscriber private meter for use by a customer at an automatic exchange with variable time interval metering: The charge includes the activating facility in the exchange.

Note 7b

Activating facilities in telephone exchanges for subscriber private meters provided on PABX systems, per junction line equipped with such facility.

Note 7c

The charges prescribed apply over and above the charges applicable to the type of service on which the auxiliary/Customer's Premises Equipment is used.

Note 7d

The monthly rental for subscriber private meter facilities in telephone exchanges, item A1.2.1b, is not included in this tariff.

Note 7e

No monthly rental is payable where these instruments are used on single lines. However, where these instruments are used on switchboard lines the prescribed montlhly rental is still applicable.

Note 7f

An additional R406.00 (Excl VAT) to be debited manually when installed by Telkom at a customer's premises

Note 7g

Reserved

Note 7h

Service no longer provided - rental for existing customers only.

Note 8 - Reserved

Note 9 - Transfers

Note 9a

Installation or transfer of any service or device which is undertaken after hours on request of the customer will be carried out at the prescribed installation/transfer fee plus 40%. In case of the recovery of a service/device the standard service fee plus 40% will apply.

NOTE 9b

Reserved

NOTE 9c

The outdoor transfer of a service in effect means the discontinuance of the existing service and the provision thereof at the new location/address. The charge as for a new installation thus applies.

NOTE 9d

Any type of telephone, device or exchange connection provided on a temporary basis for use by political parties either for election campaigns and at polling stations for the election of members of Parliament or for campaigns in connection with referendums and at polling stations established for referendums

NOTE 9e

The indoor transfer fee applies when a service is transferred within the same building, as defined in the Commercial Policy Reference Document

Note 10 - Free Calls
Notwithstanding the rates in table A1.6 no charges are applicable to the following calls

Note 10a

Local calls made from customers:
Flat-rate exchanges - irrespective of the duration of the call

Note 10b

Multi-party and party-line services:
For calls between customers on the same line or to customers connected to the same exchange or its auxiliary exchanges or to another exchange in the same group in grouped telephone-exchange systems

Note 10c

Automatic party lines:
For calls between customers on the same line

Note 10d

For calls between customers connected to theoretical exchanges (TES) served by the same control exchange and to customers connected to the relevant control exchange.

Note 11 - Different Call Charges
Notwithstanding the rates in table A1.6 the following charges apply:

Note 11a

Payphones at exchanges that are not equipped with facilities for metering according to variable time interval (VTI) as described in conditions of contract:
For calls to customers or other payphones connected to the same exchange: Payphone unit call charge per three minutes or portion thereof.

Note 11b

Payphone calls at automatic exchanges equipped with facilities for VTI metering. The call charge is prescribed in table under item A1.6.1 for calls with VTI metering, except that no charge shall be raised for any unexpired metering period that has already commenced when the connection is made.

Note 11c

For calls to customers or other payphones connected to the same exchange:
Local call charges (0-50km) in the Table under item A1.6.2 applies.

Note 11d

Payphones with VTI facilities in grouped message-rate exchange systems:
Local call charges (0-50km) in the Table under item A1.6.2 applies.

Note 11e

To customers or payphones connected to exchanges in different groups:
The metering periods in the Table under item A1.6.2 apply.

Note 11f

Reserved

Note 11g

For calls between customers connected to the same exchange or its auxiliary exchanges or between exchanges in the same group in grouped telephone-exchange systems:
Rate A in the Table under item A1.6.2 applies.

Note 11h

For calls in grouped message-rate exchanges made by customers from exchanges in one group to exchanges in another group, the metering periods as prescribed in the Table under item A1.6.2 apply.

Note 11i

For calls between exchanges in one group and exchanges in another group in grouped telephone-exchange systems, the charges per call as prescribed in the Table under item A1.6.2 apply.

Note 11j

Customers and payphones connected to any other exchange than the controlling exchange, the trunk call charges prescribed in the Table under item A1.6.2 apply with the relevant TES as the measuring-point exchange

Note 11k

Reserved

Note 11l

Automatic message-rate exchanges - Local call charges (0-50km) in the Table under item A1.6.2 applies.

Note 11m

For calls between exchanges in one group and exchanges in another group in grouped telephone-exchange systems, the charges per call are as prescribed in item A1.6.1

Note 11n to q

Reserved

Note 12 - Extensions

Note 12a

Reserved

Note 12b

Telephone extensions on different premises than the main service (including rental for standard instrument) - The rental for outdoor wiring should be added to the rental for same premises extensions where applicable. Since 1 April 2003 outdoor extensions are restricted to the same premises.

Note 12c

Exchange or extension lines terminated on first unit. The prescribed tariffs apply.

Note 12d

Each individual telephone instrument in the Plan system shall be regarded as an extension line

Note 12e

When Telkom is requested to provide an indoor extension off an automatic residential and single line business exchange connection, it is done so against payment of a once-off installation fee. The wiring and jack becomes the property of the customer but a mandatory monthly maintenance fee is payable to secure free maintenance of the extension wiring and jack.

Note 12f

Reserved

Note 13 - Installations

Note 13a

The REUEC charge must not be applied to services that carry a prescribed installation charge that is lower than the REUEC charge. For example, the social pensioner rate will apply when a pensioner obtains a service under the REUEC conditions.

Note 14 - Reserved

Note 15 - Changes: Number/Name/Customer

Note 15a

Zero charge applies where renter passes away and account is transferred on to the name of the spouse, or where a woman has married and requires that the registers be changed to her new surname. The same applies where a woman gets divorced and requests the surname to be changed to her maiden name. See Chapter 49 of Vol. 4 of the Commercial Policy Reference Document.

Note 15b

Charge is per invoice (bill group) irrespective of the number of lines per invoice.

Note 15c

Reserved

Note 15d

The charge falls away when the conversion is arranged simultaneous with a change of telephone number.

Note 16 - Miscellaneous

Note 16a

Telephone service on board a ship for a period not exceeding three months

Note 16b

Rental and installation charges already included in the tariffs for the main service or extension.

Note 16c

Exchange connection, includes DSL, VSAT, ISDN BRA & telex.

Note 16e

Reserved

Note 16f

Change of main telephone number only = R175.96 (Excl VAT)
Change of MyRing secondary number/s per occasion = R23.35 (Excl VAT)
Change of main number and secondary number/s simultaneously = R175.96 (Excl VAT))
Reconnection payable for main number only.

Note 16h

This service has been replaced by the Enhanced Service facilities and should no longer be provided to new customers. The tariffs apply to existing customers only. In the event of a PlusFacility customer requesting the amendment of facilities within an existing packet the service must be transferred to the Enhanced Service features.

Note 16i

Reserved

Note 16j

Where more than one TalkPlus facility is provided simultaneously, the installation (registration) fee as for one single facility is payable. The same policy applies when more than one facility is amended at the same time.

Note 16k

A registered customer of a telephone service can obtain a copy of his/her telephone account/detail bill, free of charge. However, if a third party should request a duplicate of a customer's account, the request must be handled in accordance with the conditions contained in Chapter 44 of the Commercial Policy Reference Document, and the charge must be applied

Note 16l

Additional data volume can be obtained at the price quoted. The upgrade will be in operation for a minimum period of 30 days. The service will be downgraded at the customers request only after 30 days. No downgrade fee will be charged.

Note 16m

DSL charges are payable in addition to the exchange line charges (installation and rental).

Note 16n

All national telephone calls (Standard & Callmore) within the Telkom network to 5 pre-selected telephone numbers are subject to 10% discount.

Note 16o

The monthly charge consists of the normal ADSL connectivity rental, service fee and modem price based on a 24-month interest free installment plan.

Note 16p

The physical conversion to PrepaidFone is not possible. Conversion from ISDN BRA to PrepaidFone must be treated as the discontinuance of the ISDN and new provision of the PrepaidFone service at the prescribed rate.

Note 16q

The exchange connection charges are payable in addition to the SSO charges. In the event of a SSO indoor transfer only the tariff for the indoor transfer of the exchange line/s is/are payable.

Note 16r

The charge only applies if a Telkom technician is not required to do the installation. The self-install option does not apply to the DSL Bundle options and the DSL Premium/Supreme packages.

Note 16s

Where an indoor transfer of a service on the same premises is required simultaneously with the conversion of one service to another, only the conversion charge is payable. No indoor transfer fee must be added.

Note 16t

The charge is payable once only per occasion, i.e. it covers both the temporary suspension and restoration of the service on the requested dates: it is NOT payable twice.

Note 16u

The prescribed monthly rental for the applicable DSL service will apply irrespective of whether it was self installed by the customer of by Telkom.

Note 16v

Fast DSL based on 384kbps technology
Faster DSL based on 512kbps technology
Fastest DSL based on 4096kbps technology

Note 17 - ISDN

Note 17a

Where an ISDN 30 PRA service(s), whether subject to an agreement or not, is transferred indoors and prior to the transfer of the service(s), the customer enters into an ISDN 30 PRA agreement for which the then current installation charge is less than the indoor transfer fee, the installation charge that would be applicable to the same number of new services, will apply. Should the service be subject to an agreement, however, the term of the new agreement must be longer than the remainder of the existing agreement.

Note 17b

BRI access will always consists of a basic access charge and a value added charge.

Note 17c

Minimum rental period is one year.

Note 17d

A portion of an hour should also be billed according to the hourly charge

Note 17e

The installation charge will be waived if MSN and DD services are installed at the same time as a basic access service.

Note 17f

The installation charge will be waived if MSN and DD services are installed at the same time as a basic access service.

Note 17g

Rental for DDI numbers applies per BRA. If a customer has 3 BRA connections and the DDI numbers are split amongst the 3 links, the charge is rental x 3.

Note 25 - Telegrams

Note 25a

Reserved

Note 25b

This service fee is charged universally for all additional services rendered, including inspection of original telegram, submission of telegram in accordance with summons, copy fee, search fee, repetition of telegrams, paid service advice and enquiry fees.

Note 26 - Teleprinter

Note 26a

Teleprinter equipment with a signaling speed of more than 50 baud can only be used over private teleprinter and data circuits

Note 26b

A number of pedestals are still in use but new orders cannot be accepted. If a pedestal is transferred together with a teleprinter the indoor transfer is levied on the teleprinter only

Note 26c

When any of the attachments or miscellaneous equipment like perforators, transmitters or re-perforators are transferred together with a teleprinter, only the transfer charge for the teleprinter is levied

Note 27 - Datel Terminal Point Equipment

Note 27a

Reserved

Note 27b

Reserved

Note 28 - Private Lines

Note 28a

Private lines are currently provided by means of digital transmission equipment and the Voice Grade Leased Line (VGLL) Terminating Unit (TU) provides an analogue interface to the customer. In all instances where these lines are provided the VGLL TU must be specifically configured for the customer's application.

Note 28b

Private lines are currently provided by means of digital transmission equipment and the Voice Grade Leased Line (VGLL) Terminating Unit (TU) provides an analogue interface to the customer. In all instances where these lines are provided the VGLL TU must be specifically configured for the customer's application.

Note 28c

Reserved

Note 29 - Data and Voice Graded Leased Lines (VGLL)

Note 29a

Reserved

Note 29b

Reserved

Note 29c

The line rental is based on the radial distance between the end exchanges.

Note 29d

Reserved

Note 29e

The network access circuit shall be rented permanently.

Note 29f

If both the termination points of a circuit are within the boundary of the same exchange, rental and installation must be charged for both terminations. Over and above these amounts, the fixed line charge must always be applied irrespective of the distance between the terminal points

Note 28g

Rental is calculated per pair and installation per terminal point.

Note 30 - SAPONET

Saponet is the public-switched data network that forms the backbone of all Telkom's value-added Telematics services known as Easy Access, Triple-X and Speedlink. Triple-X caters for low-speed to Saponet-P for customers who may have relatively small volumes of data to transfer.

Note 30a

A Saponet X25 port may have a maximum of 256 logical channels

Note 30b

This charge covers the entire PVC and it is therefore not levied at both ends of the circuit.

Note 30c

Reserved

Note 30d

Triple-X access to Saponet-P is no longer available to new customers. Please recommend Diginet access.

Note 30e

Reserved

Note 30f

This charge is levied to recover the costs of providing the dial-in ports, as well as the average costs of outgoing telephone calls in the case of dial-out calls.

Note 30g

Applies to calls that are successful, and to those that are unsuccessful for reasons beyond the control of the network, e.g. cases in which the called terminal is unable to accept a call.

Note 31 - Diginet and Diginet-plus

Diginet is the digital data service that provides efficient and reliable point to point data connections between business locations.

Note 31a

Diginet is the digital data service that provides efficient and reliable point to point data connections between business locations.

Note 31b

Telkom may elect to install a Diginet multiplexer at a customer's premises, instead of connecting a customer to the nearest telephone exchange. A multiplexer has a complement of 31 time slots terminating in Diginet ports.

Note 31c

Reserved

Note 31d

No Megaline installation or local end charges should be used in the case of single circuits unless the customer requests and insists that a 2 Mbit/s (currently only 1984Kbit/s is available) local-end be installed for his exclusive use (dedicated access circuit). Normal Diginet Network access charges to be applied to all speeds (i.e. 128kb/s to 1984 kb/s).

Note 31e

Where the multiplexer is on the customer's premises the radial distance is calculated from the local exchange that would normally serve the customer.

Note 31f

A multipoint network comprises three or more terminal points interconnected by means of multipoint extensions, including a multipoint extension to SAPONET, terminating in multipoint junction equipment. The charge for each multipoint extension is levied between the relevant terminal point and the multi-junction equipment point where the multi-dropping occurs. In the case where a line interconnecting two multi-junction equipment points in a multipoint network, the charge for the radial distance between the two multi-junction equipment points is levied.

Note 31g

Reserved

Note 31h

Reserved

Note 32 - Reserved

Note 33 - Reserved

Note 34 - Frame Express

FrameExpress is a streamlined version of the X.25 packet switching system that has been designed to increase network speed with low network delays and effective utilization.

Note 34a

The FrameExpress tariff structure comprises of 2 elements. These are monthly port charges and the flat rate Committed Information Rate (CIR) prices based on the port speed and the CIR purchased by the customer.

Port changes:
The maximum port speed of FrameExpress has been lowered to 1920Kbit/s. The port speed cannot be higher than the maximum speed of the access circuit. Each port speed has a minimum and a maximum CIR where the maximum will also be equal to the maximum speed of the port except for 1920 kb/s. When a 1920 kb/s port is rented, the maximum speed that is guaranteed, is the same as for 1024 kb/s. A customer renting a 1920 kb/s port can however operate at speeds ranging from the minimum speed up to speeds beyond the maximum speed guaranteed for the port when the network is not handling a full load.

Flat rate CIR:
The flat rate CIR prices have replaced the packet count charge that was traffic based. With the flat rate CIR prices the customer can have unlimited usage when the network is not busy but Telkom will only guarantee a CIR equal to the CIR price the customer is paying for when the network is busy. Higher CIR's can be purchased in allotments of 8 Kb/s. A new CIR flat rate prices have been added that is the only exception where the allotments of 8 Kb/s is not applicable.

Note 34b

The circuit charges for access to FrameExpress are not included in the port charges. The Digital Access to FrameExpress prices are therefore applicable and must be applied over and above the port and CIR prices.

FrameExpress Diginet-Plus access speed
Although the maximum port speed for FrameExpress has been lowered to 1984Kbit/s, the Diginet-Plus access speed must remain at 2048Kbit/s to allow for management on the Diginet circuit. The management is absolutely essential to reduce data errors on FrameExpress to a minimum.

Note 34c

Up to five Permanent Virtual Circuits (PVC's) can be configured on each FrameExpress port. No additional fees are charged for the configuration of PVC's.

Note 34d

When PVCs need to be reconfigured or multiple configurations are needed, the current fee under Item A2.11.1 d (i) applies for every 5 configurations per occasion. Should a sixth configuration be necessary on the same occasion, the fee is charged again for the sixth configuration or any number of configurations between 6 and 10.

Note 35 - After-hours Repair Service

Note 35a

No charges are levied for after-hours repairs. The details of whether after-hours repairs should also be done in the case of party line services etc. is left to the discretion of regional offices.

After-hours repair service is rendered during the following hours:
Monday to Friday : From 17:00 until 07:30 the following morning
Week-ends           : From 17:00 on Fridays until 07:30 on Monday mornings
Public Holiday       : From 17:00 on the preceding workday until 07:30 the next workday.

Note 36 - Telex

Note 36a

Operators fee: Calculated from the time the operator starts preparing the message for transmission until the call is terminated.

Note 36b

The ordinary call charge is also payable. A minimum charge for three minutes applies to all calls except those to which a minimum charge of one minute applies. Any portion of a minute will be rounded off to the next minute.

Note 36c

Rental for machine: Calculated from the time the operator starts preparing the message for transmission until the call is terminated

Note 36d

Reserved

Note 36e

Reserved

Note 36f

The Telex distance bands have been changed to include only 0-200km and >200km. The issue of local calls is therefore not applicable any more.

Note 36 g

The Telex distance bands have been changed to include only 0-200km and >200km. The issue of junction calls is therefore not applicable any more.

Note 37

Reserved

Note 38

Reserved

Note39 - Telkom Enhanced Fax

Note 39a

The Telkom Enhanced Fax (EFS) service is operated in a competitive market and the prices must therefore not be given to members of the public unless the product manager has given consent.

Note 39b

The rented space on the FOD server is for 1000 documents per subscription.

Note 39c

International fax deliveries will be charged for at the international off peak rates for international fax traffic on a 24 hours per day basis. All inquiries should be directed to the International Business division.

Note 39d

Reserved

Note 41 - Megalines and ATM Eepress

Note 41a

Pure Megaline and Megaline-Plus Bronze services may no longer be provided as new services. The attribute has been removed from the Megaline Plus name. Only Megaline Plus services are offered as new services. Megaline-Plus services are enhanced Constant Bit Rate (CBR) broadband services. These services enable broadband (2M/bits or higher bandwidth) applications using Asynchronous Transfer Mode (ATM) switching and statistical multiplexing through the Telkom national network. ATM transports units of information in fixed length cells and supports wide area network applications consisting of data, video, voice and imaging over a single broadband access facility.

Megaline-Plus provides current Megaline customers with the benefits of new technology through Telkom's national ATM network. Customers will receive these benefits and improvements in service reliability on the main link portion of their service.

Megaline Plus is a further service enhancement using ATM switching to allow the addition or change of end locations, with customer selected priorities on an application by application basis. Both Megaline Products provide guaranteed CBR speeds (2 M/bits, 34 M/bits & 140 M/bits) between the customer's end locations.

Note 41b

Should a customer need a Megaline service for a period of less than a year and is unwilling to enter into a one year agreement, the higher price is available to accommodate his needs of less than a year.

Note 41c

ATM Express
The "Silver" attribute has been removed from the ATM Express name. ATM Express services are Variable Bit Rate (VBR) services that provide scalable bandwidth speeds higher than 2 M/bits using Asynchronous Transfer Mode (ATM) switching. These services allow access to the extra bandwidth speeds (M/bits), when there is space on the link and are variable from a guaranteed minimum speed up to a specified limit.

ATM Express Standard (Old Bronze) is provided only at a 2M/bits bandwidth speed. ATM Express is provided as a total service solution up to and including the customer's premises. ATM Express enables bandwidth speeds of 2 M/bits, 34 M/bits, 140/155 M/bits and 10 BT. The service has a re-routing capability that can switch the connections automatically if failures occur on links

Note 41d

Due to cost implications, temporary services cannot be provided on 34Mbit/s and 140/155 Mbit/s.

Note 41e

E1, E3 and 10BaseT interfaces only supported for existing customers. All new customer interfaces will be STM-1 OC3 for speeds 2 155 Mbit/s.

Note 42 - Telkom Internet

Note 42a

The two 64k/bit channels are combined in one 128k/bit channel. Telephone calls are double the price. The ISP will guide the customer how to convert to 128 k/bits and what equipment etc. is required.