Billing
Paper Bill FAQ
How do I change to paper billing?
We offer the following mechanisms to change to paper billing;
Customer Self Service
If already registered Login and access the My Telkom / My Accounts page to change your bill type. To register for Self Service select the Register option on the Login page. By making use of the Self Service portion you can immediately apply the changes to your account and there is no need to wait. Once registered and logged in you also have the opportunity to activate Online Billing which provides further benefits
View Online Bill
Telkom Direct Shops
Visit your nearest Telkom Direct Shop to assist you with updating your account to activate email billing.
View Telkom Direct Shop
Call Centre Agent
Residential - Phone 10210
Business Phone 10217
2.
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Where can I get assistance on changing my bill to paper bill?
Refer to the topic “How do I change to email billing”
Alternatively call10210 (Residential) / 10217 (Business)
Visit a Telkom Direct Shop for assistance.
View Telkom Direct Shop
What if my postal address changes?
This can only be done by phoning our call centres on the following numbers;
Residential - Phone 10210
Business Phone 10217
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Will I still be able to receive a email bill?
Unfortunately the combination of receiving both an email and paper bill is not supported.
Will I get the same information on my paper bill as on the emailed bill?
Paper billing is not by default set to detailed billing. Email billing on the other hand is defaulted to detailed billing without any additional cost associated.
How do I pay my bill?
We offer several convenient was to pay your bill.
View Paying Your Bill
How to read your bill?
View Understanding Your Bill