Account and service enquiries

Account enquiries (Residential) 10210
Account enquiries (Business) 10217
Fault reporting (Residential) 10210
Fault reporting (Business) 10217
Product enquiries 10210
SmartAccess 0800654321

You can also visit your nearest Telkom Customer Service branch.

How Telkom charges for newly installed services
You will notice that you are charged rental from the date of installation of the service until the billing date plus one month's rental in advance. It is important to note that the pro rata calculation applies to all services except TelkomInternet, where the full month's rental is also charged for the month of installation. You will also be charged once-off connection fees that will be credited to your account if you have already paid them in advance.

Change of your postal address
Please call us on 10210 if your postal address is about to change. You can also arrange a change of address at your nearest Telkom Direct shop.

How Telkom calculates the cost of calls
Calls are charged per second with a minimum charge per call. The distance of the call and the time you make the call, determine the call charge per second. The charge per second will be lower for short distance calls and for calls made during Callmore Time. Callmore Time is from 19:00 to 7:00 on weekdays and from 19:00 on Fridays to 07:00 on Mondays. Please note that Callmore Time is applicable to national calls only, and differs from the cheaper rates applicable to international calls and calls made to cell phones during certain hours.

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Understanding your Bill

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